Therapist 

Luminita Andreescu 

Contact: 07751556483 

Email: contact@eluminacupuncture.com 

Further information can be found on my website: https://lumiacupuncture.com/ 

Clinic: 

The Practice Rooms 

96, High Street 

Tunbridge Wells 

TN1 1YF 

 

Information regarding therapy 

Session Duration 

Sessions will last between 60 -90 mins at the rate agreed with you for your chosen day and venue, unless it has been agreed beforehand to have a 30 

min session. If sessions are over 60 or 90 mins depending on the case, then no additional fees will be liable. 

Fees 

Sessions of 90 min are £90 and sessions of 60 min are £75. This fees are not to include Cosmetic Acupuncture which generally lasts for 120 min and are priced at £120. The other variations of treatment are priced accordingly as seen on the website. 

Please ensure that payment is sent in advance via BACS 

Payments on the day as cash or card will be accepted. 

Luminita Ferreira 

Sort code 20-23-97 

Acc 03547620 

Please place your name as reference. 

 

Refunds 

Fees paid in advance of the session are none refundable and will only be refunded if there is more than 24hrs notice of cancellation of the appointment. 

Fees are none refundable if you decide that you do not wish to proceed with therapy after the initial sessions. 

 

Fees are none refundable where sessions last between 30-55 mins for general Classical Acupuncture. 

Therapy sessions are booked in good faith consequently the appointment cannot be offered to anyone else, therefore late cancellations, missed 

appointments lead to loss of income. 

 

Insurance claims 

Please bring your membership/policy number, authorisation code and number of sessions agreed with your insurers to this appointment. 

On occasion, members are required to pay an excess on their policy, therefore it would be helpful to check if excess fees are liable on your policy 

that you required to pay on the day of your appointment.  

 

Cancellations 

If you need to cancel the appointment, please give 24hrs notice otherwise fees will still be payable. 

If you need to cancel an appointment, I can be contacted via contact@eluminacupuncture.com or via mobile on 07751556483 

 

Insurance companies cancellation: Please note that Insurance companies do not pay for missed appointments, therefore if you cancel with 

less than 24hrs notice, you will be liable for the missed session fees. Unattended appointments: These are chargeable and will be due at the 

next attended session or directly via invoice. 

 

Confidentiality 

Your therapy and personal information are kept securely. Information but not names will be shared with my supervisor who is also appropriately 

accredited and who regularly reviews my practice. Confidentiality will be broken if I have concerns that you or anyone else is at risk, with reference 

to any child protection issues. If this occurs I will discuss this with you in the session and recommendations will be discussed and documented in your 

notes. 

As a fully accredited member of the BAcC, I adhere to their ethical framework and guidelines to ensure that you receive a professional and 

quality service. 

 

Information we collect about you and how we use it: 

Information that you provide during your first consultation includes information provided at the time of registering for an appointment, requesting further 

services or information. If your personal data is held on computers or similar electronic devices, 

these devices are password protected. If your personal data is contained in physical letters, documents / forms or similar, these documents will be filed 

in lockable cabinets, in lockable rooms, in a building where public access is restricted. 

Upon starting therapy, basic personal information will be collected for contact and identification reasons. If you contact me by letter or similar 

electronic means (email), I may keep a record of that correspondence; If you contact me by telephone or text message, I may keep a record of these 

conversations for training/therapy/supervision purposes. 

During our therapy meetings, an assessment of your psychological and physical health will be completed, and notes will be taken during sessions. These will 

include personal and sensitive details about your life. The assessment and notes are used solely for the delivery of a therapy service to you. 

Your information may be used in the case of any investigation and/or defence of potential complaints and legal proceedings. 

 

Internet information 

I may collect information about your computer, including where available your IP address, operating system and browser type, for system 

administration and to report aggregate information. This is statistical data is purely about my users' browsing actions and patterns and does not identify 

any individual. This information is collected via Google Analytics and Google Maps. 

Unfortunately, the transmission of information via the Internet is not completely secure. Although I will do my best to protect your personal data, 

I cannot guarantee the security of your data transmitted to my site; any transmission is at your own risk. Once I have received your information, I 

will use strict procedures and security features to try to prevent unauthorised access. 

 

Your rights 

You have rights relating to the information I hold to verify the accuracy or to ask for them to be supplemented, deleted, updated or corrected.  You have 

the right to request a copy of the information that I hold about you. If you would like a copy of some or all your personal information, please email or 

write to me via the contact details stated in this agreement. Information will be provided to you within 30 days. 

 

We want to make sure that your information is accurate and up to date. You may ask me to correct or remove information you think is inaccurate. 

You have a right to request the transfer of your data to another individual or company. 

 

How long we keep your information for – data retention 

Your information is kept for the time necessary to provide the therapy service requested, however outside of this I will hold your details and 

session notes for a period of 8 years following the end of treatment to comply with legal obligations that are placed upon me by my insurers. In 

the case of a child under 13 then records will be kept 8 years after they reach the age of majority (18).  After this date, all data will be securely 

deleted. 

Some of your personal data may be transferred to ‘SumUp’ for the purposes of processing your card payment information. By submitting your 

personal data, you agree to this transfer, storing or processing. 

 

Sharing of data 

There may be times where your information needs to be shared with 3rd parties. 

Your information may be used to enable me to invoice you and/or insurance companies for my services as well as providing your GP or 

insurers with relevant information as required. 

I will explicitly ask your consent before doing so, either written or verbal, and the data will be sent to 3rd parties securely. In the case of insurance 

companies and their request for information, please ensure you complete their consent to share information request forms for me to release relevant 

information regarding your claim to them. 

A third party consent to share information form is available via my website or upon request. 

 

Security of your data 

Information will be kept securely and confidentially in line with the data retention policy as stated above. 

Lawful basis for processing your information 

The lawful basis for my holding and using your information is in relation to the delivery of a contract to you as a health care professional.  

As an accredited member of BacC, I operate under a strict code of confidentiality.